Privacy Policy
This Privacy Policy explains how LetSox (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from https://letsox.com (the “Site”). We sell custom-printed apparel made to order and shipped within the contiguous United States.
We know privacy policies aren’t exactly fun to read, but this one is important. It covers what we collect, why we collect it, and what control you have over your own data. Please take a few minutes to look it over.
Information We Collect
We collect information in a few different ways depending on how you interact with our Site.
Information you give us directly:
When you place an order, create an account, use our contact form, or email us, you may provide us with your name, email address, shipping address, billing address, phone number, and payment details. If you reach out to customer support, we also keep a record of that communication so we can follow up properly.
Information collected automatically:
When you browse our Site, we automatically collect certain technical data. This includes your IP address, browser type, device type, operating system, the pages you visit, how long you spend on them, and referring URLs. We collect this through cookies and similar tracking technologies — more on that below.
Information from third parties:
We may receive limited information from our payment processors (Stripe and PayPal) to confirm that a transaction went through. We don’t receive or store your full credit card number from these services.
How We Use Your Information
We use the information we collect for the following purposes:
To process and fulfill your orders — this includes printing your item, arranging shipment, sending tracking information, and handling any issues that come up with delivery.
To communicate with you — order confirmations, shipping updates, responses to your questions, and (only if you’ve opted in) occasional promotional emails. You can unsubscribe from marketing emails anytime.
To improve our Site — we look at how people use the Site to figure out what’s working and what needs fixing. This includes things like which pages get the most traffic and where people tend to drop off during checkout.
To prevent fraud — we review orders for signs of fraudulent activity to protect both you and us.
To comply with legal obligations — sometimes we’re required to keep or share certain information to meet tax, legal, or regulatory requirements.
Cookies and Tracking Technologies
Our Site uses cookies — small text files stored on your device by your browser. Here’s what they do and why we use them:
Essential cookies keep the Site functioning. Things like your shopping cart, login session, and checkout process rely on these. Without them, the Site wouldn’t work properly.
Analytics cookies help us understand how visitors use the Site. We use Google Analytics to see things like page views, traffic sources, and general browsing behavior. This data is aggregated and doesn’t personally identify you.
Marketing cookies may be used if we run advertising campaigns through platforms like Google Ads. These help us measure ad performance and show relevant ads to people who’ve visited our Site.
When you first visit our Site, you’ll see a cookie consent banner where you can choose which types of cookies to accept. You can change your preferences at any time. You can also configure your browser to block or delete cookies, though some parts of the Site may not function correctly if you do.
We use Google Consent Mode V2 to make sure your cookie preferences are respected across Google’s services, including Analytics and Ads.
How We Protect Your Information
We use SSL encryption across the entire Site, so any data you submit — whether it’s your shipping address or payment info — is encrypted during transmission.
We do not store credit card numbers, CVVs, or sensitive payment details on our servers. All payment processing is handled directly by Stripe and PayPal, both of which are PCI DSS Level 1 compliant — the highest standard in the payment security industry.
We also limit internal access to personal data to only those who need it to fulfill orders and provide support.
That said, no method of transmission over the internet is 100% secure. We do everything reasonably possible to protect your information, but we can’t guarantee absolute security.
Who We Share Your Information With
We don’t sell, rent, or trade your personal information. We never have, and we don’t plan to.
We do share limited information with the following types of service providers who help us run the business:
Payment processors — Stripe and PayPal receive your payment information to process transactions securely.
Shipping and fulfillment partners — Our print-on-demand fulfillment provider and carriers (FedEx, UPS, USPS) receive your name, shipping address, and order details to produce and deliver your order.
Analytics and advertising — Google Analytics collects anonymized browsing data to help us improve the Site. If we run ads, Google Ads may use cookies to measure campaign performance.
Email service providers — If you opt into marketing emails, your email address is shared with our email platform to deliver those communications.
Each of these partners only gets the information they need to do their job, and they’re required to protect it in accordance with applicable privacy laws.
We may also disclose your information if required by law, such as in response to a court order, subpoena, or government investigation. And in the unlikely event of a merger, acquisition, or sale of our business, your data may be transferred as part of that transaction — we’d notify you beforehand if that happens.
Data Retention
We hold onto your personal information only as long as we need it:
Order and transaction data is kept for as long as necessary to fulfill your order, handle returns, and meet our accounting and tax obligations — typically up to 7 years for financial records.
Account information stays active as long as your account is open. If you ask us to delete your account, we’ll remove your personal data except for anything we’re legally required to retain.
Customer support records are kept for a reasonable period so we can reference past conversations if you contact us again.
If you haven’t interacted with us in a while and there’s no legal reason to keep your data, we’ll delete or anonymize it.
Your Rights
You have the right to:
Access your personal data — ask us what information we have about you and get a copy of it.
Correct your data — if anything is wrong or outdated, let us know and we’ll fix it.
Delete your data — request that we delete your personal information. We’ll comply unless we’re legally required to keep it.
Opt out of marketing — unsubscribe from promotional emails at any time using the link at the bottom of any email, or just email us and we’ll remove you.
Data portability — request your data in a structured, commonly used format so you can transfer it elsewhere.
To exercise any of these rights, email us at contact@letsox.com. We may need to verify your identity before processing your request, just to make sure we’re giving your data to the right person.
California Residents (CCPA)
If you’re a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
You have the right to know what personal information we collect, use, and disclose. You have the right to request deletion of your personal information. You have the right to opt out of the sale of your personal information — though to be clear, we do not sell your personal information to anyone. You have the right not to be discriminated against for exercising your privacy rights.
For more details or to submit a request, visit our “Do Not Sell My Personal Information” page linked in the footer of our website, or email us at contact@letsox.com.
International Users
Our Site is intended for customers in the United States. If you’re visiting from outside the U.S., please be aware that your data may be transferred to, stored, and processed in the United States where our servers and service providers are located.
By using our Site, you acknowledge that your information will be handled as described in this policy. If you’re located in the European Economic Area (EEA) or United Kingdom, we rely on recognized transfer mechanisms such as Standard Contractual Clauses where applicable.
Children’s Privacy
Our Site is not intended for anyone under the age of 16. We don’t knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us and we’ll delete it promptly.
Third-Party Links
Our Site may contain links to other websites that we don’t operate — things like our social media pages or external resources. We’re not responsible for the privacy practices of those sites. We’d recommend checking their privacy policies before sharing any personal information with them.
Changes to This Privacy Policy
We may update this policy from time to time as our business evolves or as laws change. When we do, we’ll update the “Last Updated” date at the top of this page. For significant changes, we may also notify you by email or through a notice on our Site.
We encourage you to check back here occasionally. Continuing to use the Site after changes are posted means you’re okay with the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, get in touch.
Company Name: X19 GARMENT JOINT STOCK COMPANY
Tax Number: 0100385836
US Address: 312 Arizona Ave, Santa Monica, CA 90401, United States
Vietnam Office:No. 311, Truong Chinh Street, Khuong Mai Ward, Thanh Xuan District, Hanoi City, Vietnam
Email: contact@letsox.com
Phone: +1 (424) 330-8714
Contact Form: Contact Us
Business Hours: Our dedicated support team is here to assist you from Monday to Friday, 8:00 AM – 6:00 PM (Pacific Time, PT). We are committed to providing you with prompt and personalized care.
Response Time: We strive to address all inquiries within 1 business day, ensuring you receive the reliable and professional assistance you deserve.