WEBSITE DISCLAIMER
This page covers the important disclaimers related to using our website and purchasing products from LetSox at https://letsox.com. We want to be upfront about what we can and can’t guarantee, so please read through this before shopping with us.
Product Disclaimer
We put a lot of effort into making sure the product images, descriptions, and details on our Site are as accurate as possible. But there are a few things we need to be honest about:
Colors may look different on your screen than they do in person. Every monitor, phone, and tablet displays colors a little differently, and because our products are printed on demand, there can be minor variations in color output between batches. This isn’t a defect — it’s just how printing and screens work.
Sizing can vary slightly depending on the blank garment used by our fulfillment partner. We provide sizing charts on our product pages, and we recommend checking them before ordering. If you’re between sizes, we suggest going up.
Product images are meant to give you a clear idea of what you’re getting, but the actual item may differ slightly in appearance due to printing angles, fabric texture, or lighting in the photos. We don’t use misleading mockups, but minor differences between what you see online and what shows up at your door are possible.
We do not make any claims that our products will achieve a specific result, outcome, or experience. What you see on the product page is what we’re offering — a printed garment, nothing more and nothing less.
Shipping and Delivery
While we do our best to get orders to you within the estimated timeframes listed in our Shipping Policy, we can’t guarantee exact delivery dates. Our products are made to order, which means production takes 3 to 5 business days before a package even ships. Transit times after that depend on the carrier — FedEx, UPS, or USPS — and factors we don’t control like weather, holidays, and carrier delays.
Estimated delivery of 9 to 13 business days is exactly that — an estimate. Some orders arrive sooner, some take a bit longer. We’re not responsible for delays caused by the shipping carrier, incorrect addresses provided by the customer, or circumstances outside our control.
For the full breakdown on shipping timelines, rates, and what happens if something goes wrong, check our Shipping Policy.
Limitation of Liability
We want to be as helpful and reliable as possible, but there are limits to what we can be held responsible for. Here’s where we draw the line:
LetSox and X19 Garment Joint Stock Company are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or any products you purchase through it. This includes but isn’t limited to lost revenue, lost data, or interruption of business.
We are not liable for any damages resulting from reliance on information found on our Site, including product descriptions, sizing guides, or estimated delivery times.
Our total liability for any claim related to a purchase will not exceed the amount you paid for that specific order.
The Site and all products are provided on an “as is” and “as available” basis. We don’t make warranties of any kind — express or implied — including warranties of merchantability, fitness for a particular purpose, or non-infringement.
None of this limits any rights you may have under applicable consumer protection laws that can’t be excluded by contract.
Affiliate Disclosure
At this time, LetSox does not participate in any affiliate marketing programs. We don’t earn commissions from recommending third-party products or services, and no content on our Site is influenced by affiliate relationships.
If this changes in the future, we’ll update this section and clearly disclose any affiliate links on the relevant pages. Transparency matters to us — if we ever recommend something, you’ll know whether there’s a financial relationship behind it.
Health and Safety
Our products are printed apparel — t-shirts, hoodies, and similar clothing items. They’re not medical devices, health supplements, or therapeutic products. We want to be clear about a few things:
We don’t make any health claims about our products. Our clothing doesn’t cure, treat, prevent, or diagnose any medical condition.
If you have sensitive skin or known allergies to certain fabrics or printing inks, please review the product materials listed on the product page before ordering. Most of our products are printed on standard cotton or cotton-blend garments using water-based or eco-solvent inks, but we recommend checking with a medical professional if you have specific concerns.
Our products are designed for general use as everyday clothing. They’re not intended as protective equipment, athletic performance gear, or any other specialized application unless specifically stated on the product page.
Keep printed garments away from open flames. Follow the care instructions provided with your order to maintain print quality and fabric integrity.
External Links
Our Site may contain links to third-party websites, social media platforms, or other external resources. These links are provided for your convenience only. We don’t control those sites and we’re not responsible for their content, privacy practices, or accuracy.
Visiting a third-party site from a link on our Site is entirely at your own risk. We recommend reviewing their own terms and privacy policies before sharing any personal information.
No Professional Advice
Nothing on our Site should be considered professional advice — legal, financial, medical, or otherwise. Any information we provide about our products, care instructions, or general recommendations is for informational purposes only. For specific advice, please consult an appropriate professional.
Accuracy of Information
We try to keep all information on the Site current and accurate, but we don’t guarantee that everything is error-free at all times. Prices, product availability, descriptions, and other details may change without notice. If we discover an error in pricing or product information after you’ve placed an order, we’ll contact you before processing it.
Changes to This Disclaimer
We may update this Disclaimer from time to time to reflect changes in our business, products, or legal requirements. When we do, we’ll update the “Last Updated” date at the top of this page. We encourage you to review this page occasionally.
Continuing to use the Site after changes are posted means you accept the updated Disclaimer.
Contact Us
If you have questions about anything on this page, we’re happy to help.
Company Name: X19 GARMENT JOINT STOCK COMPANY
Tax Number: 0100385836
US Address: 312 Arizona Ave, Santa Monica, CA 90401, United States
Vietnam Office:No. 311, Truong Chinh Street, Khuong Mai Ward, Thanh Xuan District, Hanoi City, Vietnam
Email: contact@letsox.com
Phone: +1 (424) 330-8714
Contact Form: Contact Us
Business Hours: Our dedicated support team is here to assist you from Monday to Friday, 8:00 AM – 6:00 PM (Pacific Time, PT). We are committed to providing you with prompt and personalized care.
Response Time: We strive to address all inquiries within 1 business day, ensuring you receive the reliable and professional assistance you deserve.